Not sure what to book? Tell us what has been happening, and our Audiologist-led team will help route you to the right clinic and appointment.
Maybe conversations are harder to follow. Maybe background noise has become tiring. Maybe you are researching Rechargeable Hearing Aids, Smart Hearing Aids, Bluetooth Hearing Aids, or AI-powered hearing aid features for a parent, spouse, or yourself. Or maybe you already wear hearing aids, but they are not clear enough anymore.
You do not need to know the exact appointment type before contacting us. Start with what you have noticed, and our team will help direct the request properly.
Puretone is an independent, Audiologist-led hearing clinic serving Surrey, White Rock / South Surrey, and Vancouver with Hearing Tests, Audiological Assessments, Prescription Hearing Aids, hearing aid fitting, Real-Ear Measurement, Hearing Aids Second Opinions, and long-term hearing aid support.
Use the form below to request an appointment, ask a question, or get help choosing the right clinic and service.
Complete the form and our patient support team will contact you to confirm details, answer basic questions, and help book the most suitable appointment with an Audiologist.
If you are unsure what to book, describe what has been difficult. That is often enough for us to help.
If you are unsure which clinic or service fits best, choose Not Sure and describe what has been happening.
You do not need to diagnose the problem before contacting us.
A lot of patients are unsure whether they need a Hearing Test, Prescription Hearing Aids, hearing aid support, a Hearing Aids Second Opinion, or another appointment. That is normal, and your Audiologist will help clarify it.
Start with the concern in plain language. Restaurants are harder. My hearing aids are not clear. My parent is turning the TV up. I want to understand newer Rechargeable or Bluetooth Hearing Aids. That gives us enough to help route you.
Puretone welcomes family-supported appointments and professional referrals.
Many appointments are booked by adult children, spouses, or caregivers who notice hearing changes before their loved one is ready to say much about it.
The TV gets louder. Conversations are repeated. Phone calls become less clear. Existing hearing aids may not seem to help anymore.
If you are reaching out for someone else, you do not need every detail. Tell us what you have noticed, and we will help you choose the right starting point.
Puretone receives referrals from family physicians, ENT specialists, and other professionals who want patients to receive careful Audiologist-led hearing assessment, Prescription Hearing Aid guidance, Real-Ear Measurement when hearing aids are fitted, and practical next-step support.
Some patients prefer the form. Others already know which clinic they want and would rather call directly. Some family members and professionals prefer email first. All of those options are fine.
General Email: info@puretonehearing.ca
If you already know which location you want, use the direct clinic line shown above. If you are unsure, the form is usually the easiest way to get routed correctly.
No. You can contact Puretone directly to schedule your Audiological Assessment with a Registered Audiologist.
Existing patients are welcome to drop in for basic hearing-aid supplies such as batteries or filters during regular hours. Hearing Tests, hearing-aid adjustments, hearing aid fittings, and detailed appointments require a scheduled booking.
Yes. We help patients understand extended health benefits, direct billing where available, relevant funding pathways, and documentation that may be needed for hearing-care coverage.
Yes. You can ask about Rechargeable Hearing Aids, Smart Hearing Aids, Bluetooth Hearing Aids, AI-powered hearing aid features, and hearing aid fitting options. A Hearing Test is still needed before a proper recommendation can be made.
That is completely fine. Use the form and select No Preference or Help Me Choose. Tell us what has been happening and we will help direct you properly.
Yes. Each location has its own direct clinic line, and those numbers are shown clearly on this page.
Yes. Many appointments are arranged by a spouse, adult child, or caregiver who wants to help someone take the first step.
That is a common reason to contact Puretone. We can help route you toward a Hearing Aids Second Opinion, hearing aid fitting review, repair review, reprogramming, or upgrade discussion when appropriate.
Yes. You can use the form to ask a question, request guidance, or describe the problem in plain language.
Whether you are booking a Hearing Test, researching Prescription Hearing Aids, looking for a hearing aid fitting review, seeking a Hearing Aids Second Opinion, or helping a parent understand newer hearing aid technology, our Audiologist-led team is ready to help.
Use the form if you want help being routed properly. Use the direct clinic lines if you already know where you want to go.
Either way, the goal is simple: make the next step clear, calm, and appropriate.