Puretone Hearing Clinic -Registered Audiologists Surrey and Vancouver
Book a Hearing Test
Puretone Hearing Clinic -Registered Audiologists Surrey and Vancouver
Book a Hearing Test

Hearing Tests for Clear Answers

Something does not sound quite right. Maybe conversations are harder to follow. Maybe your ear feels blocked. Maybe the TV has slowly crept louder, or current hearing aids are no longer helping enough.
A hearing test is usually the simplest place to start. It helps clarify whether the issue is hearing loss, tinnitus, a blocked ear, a middle-ear concern, or hearing aids that need review, adjustment, or a better hearing aid fitting.
At Puretone Hearing Clinic, a hearing test is not just listening for beeps. It is a careful Audiological Assessment with a Registered Audiologist that looks at hearing levels, speech clarity, ear health, listening comfort, and the real-life situations where hearing has become harder.
For some patients, the result is reassurance and a useful baseline. For others, the next step may be tinnitus guidance, a Hearing Aids Second Opinion, or a discussion about Prescription Hearing Aids.
Visit us in Surrey — Scott Road, Surrey — King George Boulevard, White Rock, or Vancouver — Main Street.
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Not sure what type of appointment you need? Start with a hearing test and we will help route you clearly.
  • Registered Audiologists
  • Audiologist-Led Testing
  • Current Hearing Aid Review
  • Clear Results
  • No Referral Required

Why Hearing Changes Can Feel Like Everyone Else Is Mumbling

Most hearing changes show up first as effort, not sudden silence.
People often notice hearing changes gradually. A spouse repeats themselves more often. Phone calls sound less sharp. Restaurants feel harder. Group conversations take more energy than they used to.
It is not always hearing loss. Sometimes the main issue is speech clarity in background noise. Sometimes tinnitus is part of the picture. Sometimes there is a simpler physical cause.
That uncertainty can be frustrating. An Audiological Assessment helps separate the possibilities so you are not left guessing.
Once the reason is clearer, the next decision usually feels easier.

Why Hearing Changes Can Feel Like Everyone Else Is Mumbling

Most hearing changes show up first as effort, not sudden silence.
People often notice hearing changes gradually. A spouse repeats themselves more often. Phone calls sound less sharp. Restaurants feel harder. Group conversations take more energy than they used to.
It is not always hearing loss. Sometimes the main issue is speech clarity in background noise. Sometimes tinnitus is part of the picture. Sometimes there is a simpler physical cause.
That uncertainty can be frustrating. An Audiological Assessment helps separate the possibilities so you are not left guessing.
Once the reason is clearer, the next decision usually feels easier.

Repair, Refit, or Upgrade? We Help You Decide Clearly

A hearing aid can sometimes be repaired and still not be the right hearing aid to keep investing in.
Many patients start thinking about upgrading when one hearing aid breaks, the charger fails, or a repair quote suddenly appears. At that point, the question is not only whether the hearing aid can be repaired. It is whether the repair is still worth it.
If your hearing aids are out of warranty and need a major repair, the cost can be difficult to justify — especially when the technology is already older or missing features that would help daily life now.
Before spending more on older technology, your Registered Audiologist reviews the situation properly. Sometimes repair is reasonable. Sometimes a better hearing aid fitting is the right first step. Sometimes putting that cost toward newer Prescription Hearing Aids with stronger performance and a fresh warranty is the more practical choice.

What We Evaluate During an Upgrade Consultation

  • Updated hearing test
  • Speech clarity in quiet and in background noise
  • Real-Ear Measurement and hearing aid fitting review of current hearing aids where appropriate
  • Listening effort and fatigue in daily situations
  • Comfort, reliability, charging, and repair history
  • Whether current hearing aids should be adjusted, repaired, replaced, or kept as backup
  • Technology limits compared with your current lifestyle
  • A live technology demonstration when appropriate

Not Every Disappointed Wearer Needs New Hearing Aids

Some hearing aids can still perform well when the main issue is programming, maintenance, or verification. If your current devices still match your hearing profile, a focused Hearing Aids Second Opinion may be the better first step before replacing them.
If your hearing aids are too old, too limited, or too worn down to support your current needs, your Audiologist will explain that honestly. The point is to identify the right answer, not the fastest one.
Explore Hearing Aids Second Opinion

What We Evaluate During an Upgrade Consultation

  • Updated hearing test
  • Speech clarity in quiet and in background noise
  • Real-Ear Measurement and hearing aid fitting review of current hearing aids where appropriate
  • Listening effort and fatigue in daily situations
  • Comfort, reliability, charging, and repair history
  • Whether current hearing aids should be adjusted, repaired, replaced, or kept as backup
  • Technology limits compared with your current lifestyle
  • A live technology demonstration when appropriate

Not Every Disappointed Wearer Needs New Hearing Aids

Some hearing aids can still perform well when the main issue is programming, maintenance, or verification. If your current devices still match your hearing profile, a focused Hearing Aids Second Opinion may be the better first step before replacing them.
If your hearing aids are too old, too limited, or too worn down to support your current needs, your Audiologist will explain that honestly. The point is to identify the right answer, not the fastest one.
Explore Hearing Aids Second Opinion

Why Patients Switch to Puretone for Real-Ear Measurement

Many patients come to Puretone because their previous hearing aid fitting was programmed, but never truly checked.
Patients often tell us the frustrating part is not only the cost of the hearing aids. It is the lack of a clear explanation for why everyday speech still feels harder than expected.
REM gives patients and families something more concrete. It shows whether the hearing aids are meeting the intended targets or whether the fitting is missing important areas.
That kind of measured explanation can help patients understand why hearing aids felt too loud, too soft, harsh, unclear, or unreliable.

What Happens During the REM Process?

The process is comfortable, efficient, and designed to make the hearing aid fitting more precise.

01

A Small Measurement Tube

A very thin, soft tube is placed in the ear canal alongside the hearing aid. Most patients find this easy and comfortable.

02

Speech-Level Measurement

A speech signal is played while the hearing aid is in place. The tube measures what the hearing aid is actually delivering inside the ear.

03

Comparison to Your Targets

Your Audiologist compares the measured result to the speech targets based on your hearing test.

04

Fine-Tuning the Hearing Aid Fitting

If the hearing aid is too weak, too strong, or unbalanced in certain areas, we adjust the settings while measuring the result.
Programming creates the starting point. Measurement confirms whether the fitting is truly reaching the target.

Why Hearing Changes Can Feel Like Everyone Else Is Mumbling

Most hearing changes show up first as effort, not sudden silence.
People often notice hearing changes gradually. A spouse repeats themselves more often. Phone calls sound less sharp. Restaurants feel harder. Group conversations take more energy than they used to.
It is not always hearing loss. Sometimes the main issue is speech clarity in background noise. Sometimes tinnitus is part of the picture. Sometimes there is a simpler physical cause.
That uncertainty can be frustrating. An Audiological Assessment helps separate the possibilities so you are not left guessing.
Once the reason is clearer, the next decision usually feels easier.

What REM Can Improve in Daily Life

We do not use REM just to create graphs. We use it to improve real-world hearing, daily confidence, and independence.
When hearing aids are measured and adjusted properly, the benefit often shows up in everyday moments. Speech may feel clearer, sound may feel more balanced, and listening may take less effort.
This matters because hearing aids should not simply make the world louder. They should help speech become easier to follow.
  • clearer speech during family conversations
  • better balance between soft and loud sounds
  • more comfortable listening through the day
  • stronger confidence in the fitting
  • less strain in everyday communication
  • fewer “something still does not feel right” moments

Why REM Protects Your Hearing Aid Investment

REM protects the value of the fitting appointment itself. It gives your Audiologist objective information instead of relying only on default settings, quick reactions, or trial-and-error adjustment.
This is especially important with modern Smart Hearing Aids. Advanced background-noise support and speech processing still need to be matched to your ears, hearing profile, and daily listening needs through a careful hearing aid fitting.
REM is where technology choice becomes a measured clinical fitting rather than a software assumption.
When the fitting is measured properly, patients can feel more confident using their hearing aids in real life instead of depending on guesswork or avoiding difficult listening situations.
Explore Hearing Aids

Hearing Aids Across Surrey, White Rock, and Vancouver

Puretone fits Prescription Hearing Aids at four Audiologist-led clinics across Metro Vancouver — each with the same standard of Audiological Assessment, Real-Ear Measurement, and long-term follow-up.
Wherever you book, the process is the same: a Registered Audiologist leads the assessment, recommendation, hearing aid fitting, verification, and follow-up. What differs is which clinic is most convenient and which fits how you live.

Hearing Tests in Surrey

Audiological Assessments at our Scott Road and King George Boulevard clinics — for first baselines, family bookings, and existing hearing-aid users who want updated testing.
Hearing Tests in Surrey

Hearing Tests in White Rock

Hearing tests for White Rock and South Surrey patients, including assessment for tinnitus-related listening strain and social listening difficulty.
Hearing Tests in White Rock

Hearing Tests in Vancouver

Audiologist-led hearing tests at our Main Street clinic in Mount Pleasant — including baselines for professionals noticing listening fatigue in meetings and calls.
Hearing Tests in Vancouver

Hearing Tests in Surrey

Audiological Assessments at our Scott Road and King George Boulevard clinics — for first baselines, family bookings, and existing hearing-aid users who want updated testing.
Hearing Tests in Surrey

Hearing Tests in White Rock

Hearing tests for White Rock and South Surrey patients, including assessment for tinnitus-related listening strain and social listening difficulty.
Hearing Tests in White Rock
Not every patient needs a specialized pathway. When more information would genuinely help, your Audiologist can guide that step clearly.

Frequently Asked Questions

A full appointment typically takes about 45 to 60 minutes. That gives enough time for the ear check, testing, and a clear discussion of your results with your Audiologist.

No. You can contact Puretone directly to book a hearing test.

Yes. Puretone is an independent, Audiologist-owned clinic, and testing is led by Registered Audiologists.

Some extended health plans may include hearing testing or related hearing-care benefits. Coverage varies by plan, so it is worth checking your benefits. We can also help explain Financial Accessibility options where relevant.

No. A hearing test is about understanding what is happening. If hearing aids are recommended, your Audiologist explains your options clearly so you can decide at your pace.

Yes. A hearing test helps determine whether Prescription Hearing Aids are appropriate, whether another issue is contributing, or whether monitoring is the better path.

You may benefit from updated testing and a Hearing Aids Second Opinion to review hearing aid fitting accuracy, comfort, settings, and whether Real-Ear Measurement has been completed properly.

No. A hearing test is painless and non-invasive. You may wear headphones, respond to tones, and complete speech testing, but the process should feel comfortable.

A detailed Audiological Assessment helps clarify what may be contributing. Your Audiologist looks at the ear, the hearing profile, and your symptoms so the next step is based on better evidence.

That can still be useful. A normal or stable result provides reassurance and creates a baseline for future comparison.

Get Clear Answers About Your Hearing

Whether you are booking for yourself, helping a loved one, or arranging a required work-related hearing test, a Registered Audiologist at Puretone will help you understand what may be changing.
A hearing test may lead to reassurance, monitoring, tinnitus guidance, a discussion about Prescription Hearing Aids, current hearing aid review, or simply a better understanding of your hearing.
The first goal is not pressure. It is understanding. Once the results are clear, the next decision becomes easier.
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