Puretone Hearing Clinic respects your privacy and is committed to protecting personal information collected through our website, clinic communications, and related digital systems.
This Privacy Policy explains how Puretone Hearing Clinic may collect, use, store, protect, and disclose personal information when you use our website, submit a form, contact our clinic, request an appointment, or otherwise interact with us online.
By using this website or submitting information through our website forms, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy applies to website and digital communication activity. Personal health information and clinical records may also be subject to additional professional, regulatory, or legal obligations that apply to hearing-care providers in British Columbia.
Puretone Hearing Clinic is an independent Audiologist-led hearing clinic serving patients in Surrey, White Rock, and Vancouver, British Columbia.
Puretone Hearing Clinic
Website:
https://www.puretonehearing.ca
Email:
We collect information you choose to provide, along with certain technical information collected automatically when you visit our website.
We may collect personal information when you:
Examples of information may include:
When you use our website, certain technical information may be collected automatically. This may include:
We use this information to understand website performance, improve the user experience, monitor traffic patterns, support marketing measurement, and help maintain website security.
In some cases, we may receive information about you from someone acting on your behalf, such as a spouse, adult child, caregiver, or family member who contacts our clinic regarding your care or an appointment request.
If you contact us on behalf of another person, you should only provide information you are authorized to share.
Website forms are useful for appointment requests and general inquiries, but they should not be used for urgent health concerns.
When using website forms, please avoid submitting unnecessary sensitive personal or health information. Share only what is reasonably needed for our team to understand your inquiry and guide the next step.
Website forms, emails, and text messages may not be appropriate for urgent concerns.
Important Safety Note:
If you are experiencing sudden hearing change, sudden one-sided tinnitus, severe dizziness, ear drainage, significant ear pain, or another urgent health concern, please seek appropriate urgent care promptly.
We use personal information primarily to respond to requests, support clinic operations, and improve communication and service delivery.
We may use personal information to:
We aim to use personal information only for purposes that are reasonable in the context of operating and improving our clinic, website, and patient communication systems.
If you provide your phone number, Puretone may use it to communicate with you about clinic-related matters and, where separately consented to, marketing communications.
If you provide your phone number through a website form, appointment request, contact inquiry, or other communication, you may receive text messages from Puretone Hearing Clinic related to:
If you separately provide consent for marketing communications, you may also receive promotional text messages related to clinic updates, services, or offers.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.
SMS consent and phone numbers are not shared with third parties or affiliates for their own marketing purposes.
Phone numbers and communication consent may be processed by trusted service providers that help operate our communication systems or business processes. These providers are expected to protect personal information and use it only for the services they provide to Puretone.
If you subscribe to updates or provide your email address to Puretone, we may send you clinic-related, informational, or promotional messages where appropriate and where consent has been provided when required.
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in those messages or by contacting us directly.
Transactional or clinic-related messages, such as appointment communication or responses to inquiries, may still be sent where necessary to provide service or respond to your request.
Our website may use cookies and similar technologies to support website function, measure traffic, and improve performance.
Cookies are small files stored on your device that help websites function more effectively. Our website may also use similar technologies such as tags, pixels, analytics scripts, or advertising measurement tools.
These technologies may help us:
You may manage or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality.
Our website may use third-party tools to help us understand website traffic, visitor behaviour, page performance, form activity, call activity, and advertising effectiveness.
These tools may use cookies, tags, pixels, tracking numbers, or related technologies to collect usage information.
Where such tools are used, they operate under their own privacy practices. Puretone uses these services to help improve website performance, understand how users engage with the site, and make digital communication more effective.
Examples may include analytics platforms, advertising platforms, call tracking tools, customer relationship management tools, website hosting tools, form tools, and reporting tools.
We do not sell personal information. We may share it only where necessary to operate our clinic, support our website, communicate with patients, or meet legal obligations.
Personal information may be shared with trusted service providers that support the operation of our clinic and website. Depending on the service, this may include:
We may also disclose personal information where required by law, regulation, court order, legal process, or regulatory requirement, or where necessary to protect the rights, safety, property, patients, staff, or operations of Puretone Hearing Clinic.
Except as described in this Privacy Policy, we do not sell personal information or share it with third parties for their own independent marketing purposes.
Puretone may use secure business and clinic systems to support appointment management, patient communication, follow-up, and clinic operations.
Puretone may use third-party platforms to help manage appointment-related communication, clinic workflow, website inquiries, patient follow-up, review requests, analytics, call tracking, and reporting.
These systems help us respond to inquiries, route requests to the right clinic, maintain communication records, improve service quality, and support business operations.
Access to these systems is limited to authorized users where appropriate, and service providers are expected to handle personal information according to applicable privacy and confidentiality obligations.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to support clinic operations, to respond to requests, to comply with professional or legal obligations, or to protect our business and website systems.
The exact length of time may vary depending on the type of information, the reason it was collected, and any applicable operational, professional, legal, or regulatory requirements.
We take reasonable administrative, technical, and physical measures to safeguard personal information.
Puretone uses reasonable safeguards to protect personal information against unauthorized access, use, disclosure, modification, or loss.
Examples of these safeguards may include:
Information submitted through our website is protected using secure transmission technology where applicable. You can confirm this by looking for “https” at the beginning of our website address.
No internet transmission, email, text message, or digital storage method can be guaranteed to be completely secure. We take reasonable steps to protect information based on the nature of our operations.
You may have the ability to request access, correction, or changes relating to personal information you have provided to us.
Depending on the nature of the information and the circumstances, you may request to:
We may need to verify identity before responding to certain requests.
Some information may need to be retained for legal, professional, operational, or clinic-record purposes.
To make a privacy-related request, please contact us using the contact details listed at the end of this page.
Our website may contain links to other websites, platforms, or services operated by third parties. These external websites have their own privacy practices, and Puretone Hearing Clinic is not responsible for their content, security, or privacy handling.
We encourage you to review the privacy policies of any third-party websites you visit.
Our website may include social media features or links, such as buttons, embedded tools, or sharing features. These tools may collect information such as your IP address or page activity depending on how they are configured by the third-party platform.
Your interactions with those features are governed by the privacy policies of the relevant social media providers.
Our website is intended for individuals aged 13 and older. If a parent or guardian believes that personal information from a child under 13 has been submitted through the website without appropriate consent, they should contact us so we can review and, where appropriate, remove the information.
Parents, guardians, caregivers, and family members may contact Puretone on behalf of a child or dependent where they are authorized to do so.
Some web browsers offer a Do Not Track setting. Because there is no universally accepted standard for how websites should respond to such signals, our website may not respond to Do Not Track requests.
Individuals in Canada may have rights relating to their personal information, including the right to request access to personal information and request correction of inaccurate information, subject to applicable law and professional obligations.
If you would like to make a request relating to your personal information, please contact us using the information below.
If your concern relates to a legal privacy right or regulatory complaint process, you may also wish to contact the appropriate privacy regulator or seek legal guidance.
Puretone Hearing Clinic may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page and the effective date will be revised.
We encourage you to review this page periodically so you remain informed about how your information is handled.
If you have questions about this Privacy Policy or about how personal information is handled by Puretone Hearing Clinic, please contact us:
Contact Details:
Puretone Hearing Clinic
Website:
https://www.puretonehearing.ca
Email: