Puretone Hearing Clinic is an Audiologist-owned practice with no manufacturer ownership ties and no exclusive manufacturer pathway, providing careful Audiologist-led care for patients across Surrey, White Rock, and Vancouver.
When patients report difficulty following conversations, increased television volume, social withdrawal, tinnitus, reduced speech clarity, or family concern, referring professionals need a hearing-care partner who can assess carefully and communicate findings clearly.
Puretone works with family physicians, ENT specialists, nurse practitioners, MOAs, clinic coordinators, and other professionals who want patients seen in a respectful, Audiologist-led setting.
Our focus is careful Audiological Assessment, practical recommendations, Real-Ear Measurement when hearing aids are appropriate, and clear communication back to your office when reporting is needed and consent requirements are met.
Patients may be referred for hearing testing, tinnitus concerns, blocked-ear or conductive concerns before testing, underperforming hearing aids, Hearing Aids Second Opinions, work-related testing documentation, or Prescription Hearing Aids fitted with Real-Ear Measurement verification.
Referring professionals choose Puretone for careful hearing assessment, practical recommendations, fitting verification, and respectful patient care.
Puretone supports patients, families, family physicians, ENT specialists, nurse practitioners, and other health professionals who want hearing concerns assessed clearly and appropriately.
Our role is to investigate hearing concerns, explain findings in plain language, and support the patient with the right next step. We aim to function as a reliable extension of your care pathway.
Core Reasons Professionals Refer:
Puretone was founded and is operated by Syed M. Ullah and Aaisha Qureshey, both Registered Audiologists with Master of Science degrees in Audiology from the University of Manchester and registration with the College of Health and Care Professionals of British Columbia.
Our team supports adults with age-related hearing loss, speech clarity concerns, tinnitus, severe-to-profound hearing loss, underperforming hearing aids, occupational hearing documentation needs, and advanced hearing aid fitting needs that require proper verification.
When you refer a patient, your reputation is part of that handoff. We take that responsibility seriously.
Puretone is built around patient benefit, not one-brand priorities or a manufacturer-owned retail pathway.
Many patients delay hearing care because they worry the appointment will feel like a sales conversation. They may be concerned about being steered toward one product, rushed into a decision, or left unclear about their actual hearing results.
Puretone helps reduce that barrier. Our Audiologists can discuss a range of major hearing aid platforms when appropriate and recommend based on hearing results, communication demands, lifestyle, dexterity, comfort, sound preference, and patient goals.
Puretone is not owned by a hearing aid manufacturer and is not locked into one brand pathway. We work clinically with major hearing aid manufacturers, but recommendations are made according to the patient’s needs rather than manufacturer ownership.
That independence matters after the recommendation too. When hearing aids are prescribed, Real-Ear Measurement helps verify the fitting directly in the patient’s ear canal instead of relying only on software estimates.
Patients receive guidance based on assessment and fitting accuracy, while your office receives reassurance that the referral is being handled through a professional care process.
Puretone commonly supports adults who need diagnostic clarity, hearing treatment guidance, or a second opinion after an unsatisfactory hearing-care experience.
Some patients have already been assessed or fitted elsewhere but continue to report poor speech clarity, background-noise difficulty, discomfort, low hearing-aid use, or limited day-to-day benefit.
In many cases, the issue is not simply the hearing aid itself. The problem may involve incomplete assessment, lack of verification, hearing change, poor physical fit, outdated settings, repair needs, or insufficient follow-up.
A Hearing Aids Second Opinion at Puretone may include updated testing, counselling, Real-Ear Measurement where appropriate, review of current hearing aids, repair-versus-upgrade guidance, or discussion of whether a different Prescription approach is needed.
Common Referral Reasons:
This gives your office a reliable referral option for both first-line hearing assessment and more detailed hearing-aid review.
Referral Contact Note: Confirm the correct referral form, fax numbers, and clinic routing details before publishing.
If your office is unsure which clinic location is best, contact our team and we will help route the referral appropriately.
Puretone helps eligible patients understand support pathways that may reduce friction around appropriate hearing care.
For some patients, the barrier is not recognizing the hearing concern. It is uncertainty around coverage, funding, documentation, or payment options.
Puretone helps patients understand applicable pathways such as extended health benefits, BC Ministry support, Persons with Disabilities funding, Veterans Affairs Canada, WorkSafeBC, and financing where appropriate, including 0% financing options for eligible patients.
This support can be especially helpful for seniors, workers with occupational hearing concerns, veterans, patients with disability-related support, and families trying to help a parent move forward.
Provider Pathways May Include:
Important Note: Coverage, eligibility, approval, reimbursement, and funding decisions are made by the relevant insurer, agency, employer, government program, or funding pathway. Puretone supports the hearing-care and clinic-side documentation process.
No. Patients can contact Puretone directly. A physician referral is still encouraged when your office wants to remain involved in the circle of care or when the patient’s insurance requires referral documentation.
Yes. Puretone is led by Registered Audiologists with Master’s-level Audiology training and registration with the College of Health and Care Professionals of British Columbia.
No. Puretone has no manufacturer ownership ties and no exclusive manufacturer pathway. The clinic works with major hearing aid manufacturers clinically, but recommendations are based on patient need.
Yes. Puretone welcomes referrals from ENT specialists, family physicians, nurse practitioners, MOAs, clinic coordinators, and other health professionals.
Yes. Puretone supports WorkSafeBC and Veterans Affairs Canada hearing-care pathways, including relevant assessment, documentation, and clinic-side guidance where applicable.
Yes. Puretone helps eligible patients navigate applicable BC Ministry and Persons with Disabilities pathways as part of the clinic’s Financial Accessibility support.
Depending on the patient’s needs, the hearing-aid pathway may include assessment, Prescription Hearing Aid selection, Real-Ear Measurement, fitting appointments, follow-up visits, fine-tuning, counselling, troubleshooting, and ongoing support.
Scheduling depends on clinic location, appointment type, and current availability. If a referral is time-sensitive, please note that clearly on the referral form or contact our team directly.
Yes, when a formal referral is received and patient consent requirements are met. Reports can include findings, recommendations, and relevant next-step guidance.
Yes. Puretone sees patients for Hearing Aids Second Opinions, fitting review, troubleshooting, repair support, and Real-Ear Measurement verification where appropriate.
Yes. Patients can contact Puretone directly without a referral. A formal referral helps ensure your office remains connected when reporting is needed.
We value the trust placed in us when a patient is referred to Puretone. Whether the referral comes from a family physician, ENT specialist, nurse practitioner, MOA, or another professional, our goal is to provide careful assessment, clear communication, and respectful hearing care.
From Audiological Assessments to Real-Ear Measurement verified fittings, hearing-aid follow-up, Hearing Aids Second Opinions, and provider pathway support, Puretone aims to be a reliable extension of your care pathway.
If you have questions about our testing process, reporting workflow, referral form, or a specific patient situation, please contact our clinic team.