Puretone Hearing Clinic -Registered Audiologists Surrey and Vancouver
Book a Hearing Test
Puretone Hearing Clinic -Registered Audiologists Surrey and Vancouver
Book a Hearing Test

Hearing Aids and Hearing Tests in Surrey, White Rock, and Vancouver

Something does not sound quite right. Maybe conversations are harder to follow. Maybe the TV has crept up. Maybe someone close to you noticed before you did.
A hearing test is usually the simplest place to start. It helps clarify whether the issue is hearing loss, tinnitus, wax, a change in hearing, or hearing aids that are no longer helping enough.
Your first visit is not a sales appointment. It is a careful Audiological Assessment, a plain-language explanation of your results, and a conversation about what makes sense next.
Many people begin by searching for a hearing aid store. Puretone gives you a more careful starting point: Registered Audiologists, thoughtful recommendations, measured fittings, and support that continues after the first visit.
Visit us in Surrey — Scott Road, Surrey — King George Boulevard, White Rock, or Vancouver — Main Street.
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  • Proudly Canadian
  • Audiologist-Owned
  • Founded in 2015
  • No Referral Required

Why Patients Choose Puretone

Puretone is built around careful testing, measured hearing-aid fittings, and follow-up that stays practical.
Since 2015, Puretone has helped patients and families understand hearing changes, hearing aids, tinnitus, and communication difficulty in a calmer, more useful way.
Appointments are designed to feel unhurried. We look beyond the test results to understand your daily life, your listening goals, and the moments where hearing has become harder than it should be.
Many family physicians, ENT specialists, and other health professionals refer patients to Puretone because they want patients to receive appropriate assessment, honest recommendations, and reliable follow-up.

Straightforward Answers

You receive practical explanations about your hearing results, your options, and what can realistically help.

Measured Fittings

When hearing aids are recommended, fittings are checked and fine-tuned instead of simply programmed and handed over.

Less Sales Pressure

The first appointment is focused on understanding what is happening, not pushing a same-day decision.

Care That Continues

Follow-up visits, troubleshooting, and routine reviews help your hearing care keep working in real life.

Winner of the 9th Annual Peace Arch News Readers’ Choice Awards 2024

Thank you to the White Rock and South Surrey community for voting Puretone your number one Hearing Clinic.
Puretone’s reputation has grown through patient relationships, professional referrals, family recommendations, and word of mouth across Metro Vancouver.
View Reviews

Not Sure Where to Start? Start Here.

Most people do not notice hearing changes in silence. They notice them at dinner, in restaurants, during phone calls, at work, or when keeping up starts to feel like effort.
You do not need to know the answer before you book. Sometimes it is hearing loss. Sometimes wax. Sometimes tinnitus. Sometimes hearing aids that need a closer look.
We help determine whether the right starting point is a Hearing Test, a Hearing Aids Second Opinion, tinnitus guidance, or help for a blocked or muffled ear.

I Need a Hearing Test

Start here if speech sounds less distinct, background noise feels harder, or you want a proper baseline for yourself or a loved one.
Explore Hearing Tests

My Hearing Aids Are Not Clear Enough

Start here if you already wear hearing aids but still struggle in restaurants, group conversations, or busy listening environments.
Explore Hearing Aids Second Opinion
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My Ear Feels Blocked or Muffled

Start here if your ear feels full, blocked, or unclear and you are not sure whether it is wax, hearing change, or something else.
Explore Ear Wax Removal

When Hearing Starts to Feel Harder, It Usually Shows Up in Real Life First

Most people do not first notice hearing changes in silence. They notice them when life gets busy.
A family dinner in Surrey becomes harder to follow. A restaurant in White Rock feels more tiring than it used to. A work conversation in Vancouver starts to feel like effort instead of something natural.
That is because the issue is often not loudness alone. It is speech clarity, along with the extra mental effort required to separate the voice you want to hear from the noise around you. Over time, that strain becomes listening fatigue.
Some patients come in because speech sounds less clear. Some are tired of asking people to repeat themselves. Some want help for a parent or spouse. Others already wear hearing aids but still feel that hearing is harder than it should be. Puretone is designed for people who want a careful, independent, well-guided next step.
  • Adults noticing hearing changes
  • Seniors wanting clearer conversations
  • Family members booking for a loved one
  • Tinnitus concerns
  • Blocked or muffled ear concerns
  • Current hearing aids not performing well

The Puretone Process for Better Hearing

Good hearing care starts with understanding the problem before recommending a solution.
The process is simple: assess, match, verify, and follow up.

Assess

We test hearing thresholds, speech understanding, listening comfort, and the situations that matter most to you.

Match

If hearing aids are appropriate, we recommend technology based on your hearing profile, comfort, appearance preferences, handling needs, and everyday listening demands.

Verify

We use Real-Ear Measurement to check how sound is performing in your ear, then fine-tune the fitting for speech understanding and comfort.
  • Measured in your ear
  • Compared to your hearing needs
  • Adjusted for daily listening

Follow Up

After fitting, we guide adjustments, troubleshooting, and routine reviews so your hearing care keeps working beyond day one.
Your first appointment is about getting answers. You do not need to make a hearing-aid decision on the same day.
Learn About Real-Ear Measurement

How We Verify Your Hearing Prescription

Real-Ear Measurement is the gold standard for checking that a hearing aid is set correctly for your ear.
Real-Ear Measurement, often called REM, is one of the most important parts of a proper hearing aid fitting. It measures how sound is actually performing in the ear and compares that output to what your hearing profile requires.
This matters because every ear canal is shaped differently. Two patients can have similar hearing results and still need different fine-tuning. A hearing aid that looks correct on a computer screen is not the same as one that has been physically measured and adjusted for you.
  • We measure actual sound in the ear, not just on a screen
  • We compare the result to your hearing needs
  • We fine-tune for sharper speech clarity and all-day comfort
The result is a stronger path toward clearer communication, less listening effort, and greater confidence in the fit.
Learn About Real-Ear Measurement

Hearing Care Services

Puretone supports patients across Metro Vancouver who want better speech understanding, less listening effort, and hearing care they can trust.

Hearing Tests

Detailed testing to understand hearing changes, speech clarity, listening fatigue, and what may help next.
Explore Hearing Tests

Prescription Hearing Aids

Smart Hearing Aids, Rechargeable Hearing Aids, Custom Hearing Aids, Bluetooth options, and background-noise support, selected for your hearing profile and lifestyle.
Explore Hearing Aids

Tinnitus Support

Assessment and guidance for ringing, buzzing, or sound-related strain.
Explore Tinnitus Care
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Ear Wax Removal

Help for blocked, full, or muffled ears when wax may be part of the problem.
Explore Ear Wax Removal

Hearing Aids Second Opinion

Help for current hearing aids that feel unclear, uncomfortable, weak in background noise, or ready for a repair-versus-upgrade review.
Explore Hearing Aids Second Opinion

Contact and Locations

Choose the clinic location that best fits your needs.
Choose Your Location

Modern Hearing Technology Should Improve Life, Not Just Amplify Sound

The right hearing technology should make daily communication easier, not just louder.
When hearing aids are matched and verified properly, the difference shows up in real life. Conversations become easier to follow. Group settings feel less tiring. Background noise becomes more manageable, and phone calls or television listening can feel more natural again.

Smart Hearing Aids

Rechargeable Hearing Aids

Custom Hearing Aids

Bluetooth connectivity

hearing

Discreet everyday wear

Reduced listening fatigue

Already Wearing Hearing Aids?

If hearing aids are not helping the way you expected, it is worth finding out why.
The issue may be the fitting, the settings, the technology match, a repair problem, or a change in your hearing.
Some patients come to Puretone after struggling with restaurants, group conversations, or end-of-day listening fatigue despite already owning hearing aids.
A Hearing Aids Second Opinion is not about replacing what you have right away. It is about understanding what is missing and what would help most.
Book a Hearing Aids Second Opinion
Explore Upgrade Options

What Patients Appreciate About Puretone

Trust is built through real patient experiences. Time and again, Puretone patients describe the same core differences: clearer explanations, less pressure, stronger follow-up, and hearing care that feels more precise and more personal than a retail-style experience.

Clearer Explanations

Patients often appreciate that appointments feel unhurried, questions are answered clearly, and recommendations are explained in a way that makes sense.

Better Fit and Verification

Patients describe greater confidence when they understand that the fitting has been measured and checked more carefully, not simply programmed and handed over.

Less Sales Pressure

Many patients value that the Puretone environment feels calm and professional, with the first appointment focused on understanding rather than pushing a same-day decision.

Support That Continues

Follow-up support, troubleshooting, and long-term care are part of what makes patients feel looked after beyond the first fitting.

Winner of the 9th Annual Peace Arch News Readers’ Choice Awards 2024

Thank you to the White Rock and South Surrey community for voting Puretone your number one Hearing Clinic. This recognition reflects our commitment to honest, independent, and patient-centred hearing care.
Puretone’s reputation has been built through long-term patient relationships, family recommendations, professional referrals, and consistent local trust across Metro Vancouver.
View Reviews

Financial Accessibility for Better Hearing Care

Cost is a real consideration for most people. We would rather talk about it clearly than leave you guessing.
When hearing aids are appropriate, Puretone helps patients understand insurance options, Health Spending Accounts, direct billing where available, government support pathways where relevant, and practical payment options.
This is not discount positioning. It is Financial Accessibility: helping patients access the right level of care when hearing aids are appropriate.

0 Percent Financing Support

Structured monthly payment options can make premium Smart Hearing Aids and Rechargeable Hearing Aids more manageable for eligible patients.
Explore Financial Accessibility

Choose Your Puretone Location

Puretone serves patients across Metro Vancouver from four clinics. Each location follows the same standard of assessment, fitting verification, and follow-up care.

Surrey - Scott Road

Our primary headquarters, offering practical access, multilingual care, and a family-oriented clinic experience.
  • Serving Surrey, North Delta, Strawberry Hill, and Sunshine Hills.
  • Best for family-oriented, multilingual, practical hearing care
  • 778-564-1611
View Location
Call 778-564-1611

Surrey - King George Boulevard

A convenient clinic for routine check-ups, repairs, and ongoing hearing-aid care.
  • Serving Newton, Surrey Central, Fleetwood, and Sullivan Heights.
  • Best for dependable follow-up and senior-friendly support
  • 778-564-0785
View Location
Call 778-564-0785

White Rock

A calm coastal care environment focused on advanced technology, tinnitus support, and social listening.
  • Serving White Rock, South Surrey, Ocean Park, and Sunnyside.
  • Best for advanced technology, tinnitus support, and detailed assessment
  • 778-294-7276
View Location
Call 778-294-7276

Vancouver

Focused on discreet technology, Bluetooth connectivity, and communication demands in busy work and social settings.
  • Serving Main Street, Fraser, Cambie, Knight, and Downtown Vancouver.
  • Best for discreet technology, connectivity, and professional listening demands
  • 604-566-1034
View Location
Call 604-566-1034

Frequently Asked Questions

Yes. Hearing aids should begin with a proper Hearing Test so the recommendation can be matched to your hearing, daily needs, and comfort.

Yes. Puretone is Audiologist-owned, and care is guided by Registered Audiologists.

Real-Ear Measurement checks how sound is performing inside your ear canal. It helps confirm that a hearing-aid fitting is accurately matched to your hearing needs.

That is a common reason to book a Hearing Aids Second Opinion. We can check the fitting, settings, technology match, repair status, and whether your hearing has changed.

You may not know without checking. Puretone can help assess whether the issue is wax buildup, hearing change, or another concern.

Start with a Hearing Test or contact the clinic nearest you. Our team can help route you to the right appointment type.

Ready to Hear More Clearly?

Whether you are booking a baseline Hearing Test, exploring Prescription Hearing Aids, seeking tinnitus support, helping a family member, or wondering if your current hearing aids could perform better, Puretone will help you make sense of what is happening.
You do not need to decide everything at once. The first step is simply to understand what will help most.
Book a Hearing Test
Find Your Location

What Patients Say About Their Experience

Real feedback from patients who have experienced personalized hearing care and measurable results.

Professional Registration and Regulatory Information

College of Health and Care Professionals of British Columbia
900 — 200 Granville St.
Vancouver, BC V6C 1S4
Phone: 604-742-6715
Toll-free: 1-877-742-6715
Email: info@chcpbc.org