Puretone Hearing Clinic -Registered Audiologists Surrey and Vancouver
Book a Hearing Test
Puretone Hearing Clinic -Registered Audiologists Surrey and Vancouver
Book a Hearing Test

Hearing Aids and Hearing Tests in Surrey, White Rock, and Vancouver

Puretone is an independent, Audiologist-led hearing clinic helping adults across Metro Vancouver hear conversations more clearly, understand what is changing, and choose the right next step with confidence.
If conversations feel harder to follow, background noise feels more tiring, or family members keep turning up the television, a hearing test is usually the clearest place to start.
Your first visit is not a sales appointment. It is a careful Audiological Assessment, a plain-language explanation of your results, and honest guidance on the right next step — whether that is monitoring, tinnitus support, hearing-aid adjustments, or Prescription Hearing Aids matched to your hearing.
Many people begin by searching for a hearing aid store. Puretone gives you a more thoughtful starting point: Registered Audiologists, hearing aids verified in your own ear with Real-Ear Measurement, and care that continues long after the first fitting.
Visit us in Surrey — Scott Road, Surrey — King George Boulevard, White Rock / South Surrey, or Vancouver — Main Street.
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  • Proudly Canadian
  • Audiologist-Owned
  • Founded in 2015
  • No Referral Required

Why Patients Choose Puretone

Puretone is built around careful testing, hearing-aid fittings verified in your ear, and practical follow-up care — not same-day sales pressure.
Since 2015, Puretone has helped patients and families across Surrey, White Rock, South Surrey, and Vancouver understand hearing changes, hearing aids, tinnitus, and communication difficulty in a calmer, more practical way.
Appointments are designed to feel unhurried. We look beyond the test results to understand your daily life, your listening goals, and the specific moments where hearing has become harder than it should be.
Puretone’s reputation has grown through patient relationships, professional referrals, family recommendations, and word of mouth across Metro Vancouver.

Straightforward Answers

You receive practical explanations about your hearing results, your options, and what can realistically help in the situations that matter to you.

Verified Fittings

When hearing aids are recommended, the fitting is measured in your ear with Real-Ear Measurement and fine-tuned — not simply programmed on a screen and handed over.

No Same-Day Pressure

The first appointment is focused on understanding what is happening, not making a hearing-aid decision the same day.

Care That Continues

Follow-up visits, adjustments, and routine reviews help your hearing aids keep working in real life, not just on day one.

Winner of the 9th Annual Peace Arch News Readers’ Choice Awards 2024

Thank you to the White Rock and South Surrey community for voting Puretone your number one Hearing Clinic.
Read Patient Stories
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Not Sure Where to Start? Start Here.

Most people do not notice hearing changes in silence. They notice them at family dinners, in restaurants, during work conversations, on phone calls, or in the moments when simply keeping up starts to feel like effort.
You do not need to know the answer before you book. We help determine whether the right starting point is a Hearing Test, a Hearing Aids Second Opinion, tinnitus guidance, hearing-aid support, or another assessment pathway.

I Need a Hearing Test

Start here if speech sounds less distinct, background noise feels harder to follow, or you want a clear baseline for yourself or a loved one.
Explore Hearing Tests

My Hearing Aids Are Not Clear Enough

Start here if you already wear hearing aids but still struggle in restaurants, group conversations, or busy listening environments. A Hearing Aids Second Opinion can help determine whether the fitting, settings, or technology match is the issue.
Explore Hearing Aids Second Opinion
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I Am Not Sure What Is Happening

Start here if hearing feels full, muffled, unclear, or different than usual. A Hearing Test can help clarify whether the issue may involve hearing change, tinnitus, hearing-aid fit, ear health, or another hearing concern.
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When Hearing Starts to Feel Harder, It Usually Shows Up in Real Life First

Most people do not first notice hearing changes in silence. They notice them when life gets busy.
A family dinner in Surrey becomes harder to follow. A restaurant in White Rock feels more tiring than it used to. A work conversation in Vancouver starts to feel like effort instead of something natural.
That is because the issue is often not loudness alone. It is speech clarity, along with the extra mental effort required to separate the voice you want to hear from the noise around you. Over time, that strain becomes listening fatigue.
Some patients come in because speech sounds less clear. Some are tired of asking people to repeat themselves. Some want help for a parent or spouse. Others already wear hearing aids but still feel that hearing is harder than it should be. Puretone is designed for people who want a careful, independent, well-guided next step.
  • Adults noticing hearing changes
  • Seniors wanting clearer conversations
  • Family members booking for a loved one
  • Tinnitus concerns
  • Blocked or muffled ear concerns
  • Current hearing aids not performing well

The Puretone Process for Better Hearing

Better hearing outcomes usually begin with four steps: assess, match, verify, and follow up.
Good hearing care starts with understanding the problem before recommending a solution. As an independent clinic, Puretone recommends hearing aids based on your hearing needs, listening goals, and daily life — not manufacturer loyalty.

Assess

We test hearing thresholds, speech understanding, listening comfort, and the real-life situations that matter most to you.

Match

If hearing aids are appropriate, we recommend Prescription Hearing Aids based on your hearing profile, comfort, appearance preferences, and everyday listening needs — including Smart, Rechargeable, Custom, and Bluetooth options where they fit.

Verify

We use Real-Ear Measurement to check how sound from your hearing aids actually reaches your eardrum, then fine-tune the fitting for speech understanding and comfort instead of relying only on a screen estimate.
  • Measured in your ear
  • Compared to your hearing prescription
  • Adjusted for daily listening

Follow Up

After fitting, we guide adjustments, troubleshooting, and routine reviews so your hearing aids keep performing well beyond day one.
Your first appointment is about getting answers. You do not need to make a hearing-aid decision on the same day.
Learn About Real-Ear Measurement

How We Verify Your Hearing Prescription

Real-Ear Measurement is the gold standard for checking that a hearing aid is set correctly for your ear.
Real-Ear Measurement, often called REM, is one of the most important parts of a proper hearing aid fitting. It measures how sound is actually performing in the ear and compares that output to what your hearing profile requires.
This matters because every ear canal is shaped differently. Two patients can have similar hearing results and still need different fine-tuning. A hearing aid that looks correct on a computer screen is not the same as one that has been physically measured and adjusted for you.
  • We measure actual sound in the ear, not just on a screen
  • We compare the result to your hearing needs
  • We fine-tune for sharper speech clarity and all-day comfort
The result is a stronger path toward clearer communication, less listening effort, and greater confidence in the fit.
Learn About Real-Ear Measurement

Hearing Care Services

Puretone provides Audiologist-led hearing care across Metro Vancouver for patients who want clearer speech understanding, less listening effort, and independent guidance they can trust.

Hearing Tests

Detailed Audiological Assessments to understand hearing changes, speech clarity, listening fatigue, and the right next step.
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Prescription Hearing Aids

Smart Hearing Aids, Rechargeable Hearing Aids, Custom Hearing Aids, Bluetooth options, and background-noise support — selected for your hearing profile and lifestyle, and verified with Real-Ear Measurement.
Explore Hearing Aids

Real-Ear Measurement

A fitting verification process that measures how sound from hearing aids performs in your ear, then helps fine-tune the fitting for speech clarity and comfort.
Learn About Real-Ear Measurement

Hearing Aids Second Opinion

Help for current hearing aids that feel unclear, uncomfortable, weak in background noise, or poorly matched to your listening needs.
Explore Hearing Aids Second Opinion
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Tinnitus Support

Assessment and practical guidance for ringing, buzzing, or sound-related listening strain.
Explore Tinnitus Care

Hearing Aid Repairs

Repairs, adjustments, troubleshooting, and support to keep your existing hearing aids working reliably.
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Modern Hearing Technology Should Improve Life, Not Just Amplify Sound

The right hearing technology should make daily communication easier, not just louder.
When hearing aids are matched and verified properly, the difference shows up in real life. Conversations become easier to follow. Group settings feel less tiring. Background noise becomes more manageable, and phone calls or television listening can feel more natural again.

Smart Hearing Aids

Rechargeable Hearing Aids

Custom Hearing Aids

Bluetooth connectivity

hearing

Discreet everyday wear

Reduced listening fatigue

Already Wearing Hearing Aids?

If hearing aids are not helping the way you expected, the issue may be the fitting, the settings, the technology match, or a change in your hearing.
Many patients come to Puretone after struggling in restaurants, group conversations, or end-of-day listening fatigue despite already owning hearing aids — sometimes after a fitting that was never verified in the ear.
The goal is not simply to switch providers. It is to understand why hearing still feels difficult, check the fitting with Real-Ear Measurement where appropriate, and find what will help you rejoin the conversations you have been missing.
Book a Hearing Aids Second Opinion
Explore Upgrade Options

What Patients Appreciate About Puretone

Trust is built through real patient experiences. Time and again, Puretone patients describe the same core differences: clearer explanations, less pressure, stronger follow-up, and hearing care that feels more precise and more personal than a retail-style experience.

Clearer Explanations

Patients often appreciate that appointments feel unhurried, questions are answered clearly, and recommendations are explained in a way that makes sense.

Better Fit and Verification

Patients describe greater confidence when they understand that the fitting has been measured and checked more carefully, not simply programmed and handed over.

Less Sales Pressure

Many patients value that the Puretone environment feels calm and professional, with the first appointment focused on understanding rather than pushing a same-day decision.

Support That Continues

Follow-up support, troubleshooting, and long-term care are part of what makes patients feel looked after beyond the first fitting.

Winner of the 9th Annual Peace Arch News Readers’ Choice Awards 2024

Thank you to the White Rock and South Surrey community for voting Puretone your number one Hearing Clinic. This recognition reflects our commitment to honest, independent, and patient-centred hearing care.
Puretone’s reputation has been built through long-term patient relationships, family recommendations, professional referrals, and consistent local trust across Metro Vancouver.
View Reviews

Financial Accessibility for Better Hearing Care

For many patients, the hesitation is not whether hearing matters. It is how to manage the investment. Puretone helps patients understand insurance options, Health Spending Accounts, direct billing where available, government support pathways where relevant, and practical payment options.
This is not discount positioning. It is Financial Accessibility: helping patients access the right level of care when hearing aids are appropriate.

Payment Options for Hearing Aids

When hearing aids are appropriate, 0% financing options may be available for eligible patients. Your Audiologist can also help you understand the hearing-aid technology level that fits your hearing needs, daily life, and budget planning.
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Choose Your Puretone Location

Puretone serves patients across Metro Vancouver from four clinics. Each location follows the same standard of Audiological Assessment, Real-Ear Measurement fitting verification, and long-term follow-up care.

Surrey — Scott Road

Our practical, family-oriented clinic for Hearing Tests, Prescription Hearing Aids, and ongoing hearing-aid care near the Scott Road corridor.
  • Serving Surrey, North Delta, Strawberry Hill, and Sunshine Hills.
  • Best for family-oriented, practical hearing-aid care
  • 778-564-1611
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Call 778-564-1611

Surrey — King George Boulevard

A dependable clinic for established patients and existing hearing-aid users — second opinions, fitting reviews, hearing-aid upgrades, and reliable follow-up care.
  • Serving Newton, Surrey Central, Fleetwood, and Sullivan Heights.
  • Best for existing hearing-aid users, second opinions, upgrades, and reliable follow-up
  • 778-564-0785
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Call 778-564-0785

White Rock / South Surrey

Focused on thoughtful assessment, tinnitus support, hearing-aid technology, and clearer hearing in social and restaurant settings.
  • Serving White Rock, South Surrey, Ocean Park, Sunnyside, Morgan Creek, and Crescent Beach.
  • Best for tinnitus support, social listening, detailed assessment, and advanced hearing-aid care
  • 778-294-7276
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Call 778-294-7276

Vancouver — Main Street

Focused on discreet hearing-aid technology, Bluetooth connectivity, and the communication demands of busy work and social settings.
  • Serving Main Street, Mount Pleasant, Fraser, Cambie, Knight, and Downtown Vancouver.
  • Best for discreet technology, connectivity, and professional listening demands
  • 604-566-1034
View Location
Call 604-566-1034

Frequently Asked Questions

Yes. Hearing aids should begin with a proper Hearing Test and Audiological Assessment, so the recommendation can be matched to your hearing, your daily needs, and your comfort.

Yes. Puretone is an independent, Audiologist-owned clinic, and care is guided by Registered Audiologists.

Real-Ear Measurement checks how sound from a hearing aid actually reaches your eardrum inside your ear canal. It helps confirm that a hearing-aid fitting is accurately matched to your hearing prescription, rather than relying only on a screen estimate.

That is a common reason to book a Hearing Aids Second Opinion. We can check the fitting, settings, technology match, and whether your hearing has changed.

Yes. As an independent clinic, Puretone is not tied to a single manufacturer. Hearing aids are recommended based on your hearing needs and lifestyle, not brand loyalty.

Start with a Hearing Test, or contact the clinic nearest you. Our team can help route you to the right appointment type.

Ready to Hear More Clearly?

Whether you are booking a baseline Hearing Test, exploring Prescription Hearing Aids, seeking tinnitus support, helping a family member, or wondering if your current hearing aids could perform better, Puretone will guide the next step clearly.
You do not need to decide everything at once. The first step is simply to understand what is happening and what will help most.
Book a Hearing Test
Find Your Location

What Patients Say About Their Experience

Real feedback from patients who have experienced personalized hearing care and measurable results.

Professional Registration and Regulatory Information

Puretone’s Audiologists and applicable hearing-care professionals are regulated by the College of Health and Care Professionals of British Columbia.

College of Health and Care Professionals of British Columbia
900 — 200 Granville St.
Vancouver, BC V6C 1S4
Phone: 604-742-6715
Toll-free: 1-877-742-6715
Email: info@chcpbc.org