Puretone Hearing Clinic -Registered Audiologists Surrey and Vancouver
Book a Hearing Test
Puretone Hearing Clinic -Registered Audiologists Surrey and Vancouver
Book a Hearing Test

Hearing Tests for Clear Answers

Something does not sound quite right. Maybe conversations are harder to follow. Maybe your ear feels blocked. Maybe the TV has slowly crept louder, or current hearing aids are no longer helping enough.
A hearing test is usually the simplest place to start. It helps clarify whether the issue is hearing loss, tinnitus, a blocked ear, a middle-ear concern, or hearing aids that need review, adjustment, or a better hearing aid fitting.
At Puretone Hearing Clinic, a hearing test is not just listening for beeps. It is a careful Audiological Assessment with a Registered Audiologist that looks at hearing levels, speech clarity, ear health, listening comfort, and the real-life situations where hearing has become harder.
For some patients, the result is reassurance and a useful baseline. For others, the next step may be tinnitus guidance, a Hearing Aids Second Opinion, or a discussion about Prescription Hearing Aids.
Visit us in Surrey — Scott Road, Surrey — King George Boulevard, White Rock, or Vancouver — Main Street.
Book a Hearing Test
Find Your Location
Not sure what type of appointment you need? Start with a hearing test and we will help route you clearly.
  • Registered Audiologists
  • Audiologist-Led Testing
  • Current Hearing Aid Review
  • Clear Results
  • No Referral Required

What REM Can Improve in Daily Life

We do not use REM just to create graphs. We use it to improve real-world hearing, daily confidence, and independence.
When hearing aids are measured and adjusted properly, the benefit often shows up in everyday moments. Speech may feel clearer, sound may feel more balanced, and listening may take less effort.
This matters because hearing aids should not simply make the world louder. They should help speech become easier to follow.
  • clearer speech during family conversations
  • better balance between soft and loud sounds
  • more comfortable listening through the day
  • stronger confidence in the fitting
  • less strain in everyday communication
  • fewer “something still does not feel right” moments

What Happens During the REM Process?

The process is comfortable, efficient, and designed to make the hearing aid fitting more precise.

01

A Small Measurement Tube

A very thin, soft tube is placed in the ear canal alongside the hearing aid. Most patients find this easy and comfortable.

02

Speech-Level Measurement

A speech signal is played while the hearing aid is in place. The tube measures what the hearing aid is actually delivering inside the ear.

03

Comparison to Your Targets

Your Audiologist compares the measured result to the speech targets based on your hearing test.

04

Fine-Tuning the Hearing Aid Fitting

If the hearing aid is too weak, too strong, or unbalanced in certain areas, we adjust the settings while measuring the result.
Programming creates the starting point. Measurement confirms whether the fitting is truly reaching the target.

Repair, Refit, or Upgrade? We Help You Decide Clearly

A hearing aid can sometimes be repaired and still not be the right hearing aid to keep investing in.
Many patients start thinking about upgrading when one hearing aid breaks, the charger fails, or a repair quote suddenly appears. At that point, the question is not only whether the hearing aid can be repaired. It is whether the repair is still worth it.
If your hearing aids are out of warranty and need a major repair, the cost can be difficult to justify — especially when the technology is already older or missing features that would help daily life now.
Before spending more on older technology, your Registered Audiologist reviews the situation properly. Sometimes repair is reasonable. Sometimes a better hearing aid fitting is the right first step. Sometimes putting that cost toward newer Prescription Hearing Aids with stronger performance and a fresh warranty is the more practical choice.

Why Hearing Changes Can Feel Like Everyone Else Is Mumbling

Most hearing changes show up first as effort, not sudden silence.
People often notice hearing changes gradually. A spouse repeats themselves more often. Phone calls sound less sharp. Restaurants feel harder. Group conversations take more energy than they used to.
It is not always hearing loss. Sometimes the main issue is speech clarity in background noise. Sometimes tinnitus is part of the picture. Sometimes there is a simpler physical cause.
That uncertainty can be frustrating. An Audiological Assessment helps separate the possibilities so you are not left guessing.
Once the reason is clearer, the next decision usually feels easier.

Why Verification Matters More Than the Brand

Brand matters, but Audiologist-led hearing aid fitting accuracy matters more.
Many patients assume the most important decision is choosing the right hearing aid brand. Brand can matter, but even excellent technology can disappoint if it is not set correctly for your ears.
Real-Ear Measurement checks how sound is actually performing inside your ear canal. This matters because every ear is shaped differently. A setting that looks correct on a computer screen may still need adjustment once your Audiologist measures it in the ear.
  • We measure sound in your ear
  • We compare the result to your hearing needs
  • We fine-tune for speech understanding and comfort
  • We fine-tune for speech understanding and comfort

Default Fit

The hearing aid is programmed from a general software estimate. This may work for some patients, but it can also leave speech too soft, background noise too sharp, or the result only partly right.

REM-Verified Fit

The hearing aid is measured in your ear by a Registered Audiologist and adjusted more accurately to your hearing needs. This supports stronger speech understanding, comfort, independence, and confidence in the fitting.
At Puretone, the goal is not simply to fit hearing aids. The goal is to provide an Audiologist-led hearing aid fitting that is measured, explained, and supported properly.
Learn About Real-Ear Measurement

What REM Can Improve in Daily Life

We do not use REM just to create graphs. We use it to improve real-world hearing, daily confidence, and independence.
When hearing aids are measured and adjusted properly, the benefit often shows up in everyday moments. Speech may feel clearer, sound may feel more balanced, and listening may take less effort.
This matters because hearing aids should not simply make the world louder. They should help speech become easier to follow.
  • clearer speech during family conversations
  • better balance between soft and loud sounds
  • more comfortable listening through the day
  • stronger confidence in the fitting
  • less strain in everyday communication
  • fewer “something still does not feel right” moments

Already Wearing Hearing Aids?

If hearing aids are not helping the way you expected, the issue may be the fitting, the settings, the technology match, or a change in your hearing.
Many patients come to Puretone after struggling in restaurants, group conversations, or end-of-day listening fatigue despite already owning hearing aids — sometimes after a fitting that was never verified in the ear.
The goal is not simply to switch providers. It is to understand why hearing still feels difficult, check the fitting with Real-Ear Measurement where appropriate, and find what will help you rejoin the conversations you have been missing.
Book a Hearing Aids Second Opinion
Explore Upgrade Options

Choose Your Puretone Location

Puretone serves patients across Metro Vancouver from four clinics. Each location follows the same standard of Audiological Assessment, Real-Ear Measurement fitting verification, and long-term follow-up care.

Surrey — Scott Road

Our practical, family-oriented clinic for Hearing Tests, Prescription Hearing Aids, and ongoing hearing-aid care near the Scott Road corridor.
Call 778-564-1611
View Location

Surrey — King George Boulevard

A dependable clinic for established patients and existing hearing-aid users — second opinions, fitting reviews, hearing-aid upgrades, and reliable follow-up care.
Call 778-564-0785
View Location

White Rock / South Surrey

Focused on thoughtful assessment, tinnitus support, hearing-aid technology, and clearer hearing in social and restaurant settings.
Call 778-294-7276
View Location

Vancouver — Main Street

Focused on discreet hearing-aid technology, Bluetooth connectivity, and the communication demands of busy work and social settings.
Call 604-566-1034
View Location

Frequently Asked Questions

Yes. Hearing aids should begin with a proper Hearing Test and Audiological Assessment, so the recommendation can be matched to your hearing, your daily needs, and your comfort.

Yes. Puretone is an independent, Audiologist-owned clinic, and care is guided by Registered Audiologists.

Real-Ear Measurement checks how sound from a hearing aid actually reaches your eardrum inside your ear canal. It helps confirm that a hearing-aid fitting is accurately matched to your hearing prescription, rather than relying only on a screen estimate.

That is a common reason to book a Hearing Aids Second Opinion. We can check the fitting, settings, technology match, and whether your hearing has changed.

Yes. As an independent clinic, Puretone is not tied to a single manufacturer. Hearing aids are recommended based on your hearing needs and lifestyle, not brand loyalty.

Start with a Hearing Test, or contact the clinic nearest you. Our team can help route you to the right appointment type.

Get Clear Answers About Your Hearing

Whether you are booking for yourself, helping a loved one, or arranging a required work-related hearing test, a Registered Audiologist at Puretone will help you understand what may be changing.
A hearing test may lead to reassurance, monitoring, tinnitus guidance, a discussion about Prescription Hearing Aids, current hearing aid review, or simply a better understanding of your hearing.
The first goal is not pressure. It is understanding. Once the results are clear, the next decision becomes easier.
Book a Hearing Test
Find Your Location